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Frequently Asked Questions

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Frequently Asked Questions

General Questions

How Long Has In Home Personal Services Been in Business?

Founded in 2004, In Home Personal Services has provided seniors with high-quality home care services at affordable prices. In Home Personal Services has stood alone when it comes to creating individualized care plans based on our client’s specific needs. We work primarily within independent living communities, allowing our clients to remain living independently and safely within their home longer. We have built a reputation for helping clients maintain a high quality of life, allowing In Home Personal Services to become one of the largest purveyors of senior care services in Chicagoland. To further enhance Senior Care across the country we have built out a franchise system and are now growing our mission nationally with locations in Florida and Texas.

Where Do You Provide In-Home Care?

We are rapidly expanding into new markets for our in-home senior care services. To get current locations – please visit our locations page.

What Are Your Values?

Helping seniors is our leading mission and the very essence of our business. In Home Personal Services is fueled by strength, courage, and determination to solve one of the biggest challenges of this century. We need our seniors to have access to great care and service. We combine both with our senior home care.

Our brand builds on our fundamental strength―that In Home Personal Services is striving to be the most innovative and forward thinking in-home service agency in the world― this enables our clients, employees, and franchisees to be empowered and inspired.

What Is Considered ``Non-Medical`` Care?

Non-medical care is defined as services which do not require assistance from a licensed medical professional.

What If My Loved One Requires Medical Care?

Let us know; we would be happy to give you resources to accommodate any medical needs that may be present.

What Do You Do For Veterans?

In Home Personal Services supports our veterans. Here, we make sure our senior veterans receive the best care possible. You served our country now we are ready to serve you. Please visit our veteran assistance page to learn more about how In Home Personal Services can help you or the veteran in your life.

What Is In-Home Care?

What Kind Of Home Care Services Do You Provide?

In-home care services can help anyone at any point through the aging process. Being independent, and staying that way, is difficult especially with the challenges that come with decreased mobility and age. Let our home helpers and caregivers add comfort and peace of mind back into your home life. In-home care for seniors also keeps your loved one engaged and promotes healthy living and eating.

Our in-home care extends to Personal CareRespite CareCompanion CarePost Discharge CareEmergency Home CareLive-In CareHygiene CareIncontinence CareAlzheimer’s CareParkinson’s CareArthritis CareOvernight Care, and more!

Looking for pricing on in-home care? We can help, please contact us for a consultation. We can help you select from a number of our specialized senior services. From help with shopping to cooking, we have caregivers that are like personal assistants – we make home living a happier and healthier place.

What Is Home Care?

Home Care covers a wide range of services to meet the personal needs of an individual, known in the industry as ADL’s or Activities of Daily Living. ADL’s include bathing, dressing, grooming, toileting, meal preparation, light housekeeping and anything else we do on a daily basis to care for ourselves and stay healthy.

What Is Home Health Care?

Home Health Care provides medical services, such as skilled nursing, physical therapy, occupational therapy, speech therapy, and medical social work, in the home. Home Health Care services may be covered by private healthcare insurances, Medicare, or private pay. Home Health Care services must be ordered by a patients’ physician. In Home Personal Services is not a Home Health Care Agency, but if your loved one is in need of medical services in the home, we would be happy to provide you with resources.

Questions About Our Caregivers?

Are Your Caregivers Insured & Bonded?

Yes. To help ensure the safety and well being of our clients, we perform a criminal history background clearance. We then ensure each caregiver is covered with general liability and workers comp (where applicable).

Will My Family Member Always Receive Care From The Same Caregiver?

Our goal is to establish a long-term caregiving relationship with your loved one. Should your family want to request another caregiver for any reason, we’ll search for a match until your family is happy. We understand that a strong rapport and trust with a caregiver is vital to a successful home care experience.

How Are Our Caregivers Selected?

Each of our Caregivers complete an extensive interview process consisting of successfully meeting our standards for skill sets, communications, and professionalism. In Home Personal Services also conducts personal and professional reference checks.

Are Our Caregivers Screened?

In Home Personal Services Caregivers successfully pass criminal background checks, drug screenings, and TB tests (where applicable). In Home Personal Services is licensed, bonded and insured.

How Are Our Caregivers Trained?

In Home Personal Services Caregivers’ training exceeds that of the industry standard, ensuring that all caregivers are qualified to tend to the needs of those they serve. Training includes:

  • Education on state rules and regulations
  • Lecture and teach back methodology of providing each individual care task
  • Healthcare communication
  • All caregivers receive annual competency evaluations.

How Is A Caregiver Matched With Each Case?

All cases begin with a complimentary, no-obligation assessment. This assessment, conducted by a member of our leadership team, allows the client, their family, and IHPS to really get to know each other and the needs of each individual. Following the assessment, the IHPS team member will collaborate with our staffing team to discuss the best possible caregiver fit. If for any reason the family feels the caregiver is not the right fit, we have a large pool of professionals and will do whatever it takes to help you meet your match.

How Is The Care Provided By The Caregiver Measured for Quality Control?

Each case has a designated member of our leadership team to handle the case and ensure the quality of care. If the family has questions, comments, or concerns, they can direct them to this team member who knows their specific care needs. In Home Personal Services provides quality control visits at least monthly to ensure that care is exceeding expectations.

What Is The Protocol In The Event A Caregiver Takes Time Off?

Time off for live-in caregivers is especially beneficial in reducing caregiver stress and burnout. When our caregivers are in need of time off, they inform our office of their plans. We then schedule a relieving caregiver with a similar personality and skill set as the primary caregiver. The primary caregiver communicates with the reliever to ensure a continuum of care.

Cost Of In-Home Care

What Is The Cost Of In-Home Care?

In Home Personal Services cost of care varies based on the number of hours and level of care needed. In Home Personal Care has created a unique system that provides many cost benefits:

  • No hourly minimums
  • No daily minimums
  • Pay for only what you actually need/want
  • No long-term contracts
  • No penalties for service cancellation

In Home Personal Services is upfront with our pricing structure, so call us at 877.826.4477 today for further details.

Do We Accept Payment From Medicare, Other Private Health Insurance Policies, Or Financial Benefits?

Medicare and private health insurance plans often do not cover the cost of non-medical home care. Our services and care are largely private pay, however, we do work with Long Term Care (LTC) Insurance and veterans benefit through the Aide and Attendance Benefit.

What Is Home Care?

Home Care covers a wide range of services to meet the personal needs of an individual, known in the industry as ADL’s or Activities of Daily Living. ADL’s include bathing, dressing, grooming, toileting, meal preparation, light housekeeping and anything else we do on a daily basis to care for ourselves and stay healthy.

What Is Home Health Care?

Home Health Care provides medical services, such as skilled nursing, physical therapy, occupational therapy, speech therapy, and medical social work, in the home. Home Health Care services may be covered by private healthcare insurances, Medicare, or private pay. Home Health Care services must be ordered by a patients’ physician. In Home Personal Services is not a Home Health Care Agency, but if your loved one is in need of medical services in the home, we would be happy to provide you with resources.

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