In Home Personal Services Frequently Asked Questions (FAQ)

FAQs

No specific training, education or experience required. We have one prevailing requirement. You must have a genuine desire to care for the elderly. Everything else we can train you, teach you and support you.

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General

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In-Home Care

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Caregivers

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Cost

How long has In Home Personal services been in business?

Founded in 2004, In Home Personal Services has provided seniors with high-quality home care services at affordable prices. In Home Personal Services has stood alone when it comes to creating individualized care plans based on our client’s specific needs. We work primarily within independent living communities, allowing our clients to remain living independently and safely within their home longer. We have built a reputation for helping clients maintain a high quality of life, allowing In Home Personal Services to become one of the largest purveyors of senior care services in Chicagoland. To further enhance Senior Care across the country we have built out a franchise system and are now growing our mission nationally with locations nationally.

Where do you provide in-home care?

We are rapidly expanding into new markets for our in-home senior care services. To get current locations – please visit our locations page.

What are your values?

Helping seniors is our leading mission and the very essence of our business. In Home Personal Services is fueled by strength, courage, and determination to solve one of the biggest challenges of this century. We need our seniors to have access to great care and service. We combine both with our senior home care.

Our brand builds on our fundamental strength―that In Home Personal Services is striving to be the most innovative and forward thinking in-home service agency in the world― this enables our clients, employees, and franchisees to be empowered and inspired.

What is considered "non-medical" care?

Non-medical care is defined as services which do not require assistance from a licensed medical professional.

What if my loved one requires medical care?

Let us know; we would be happy to give you resources to accommodate any medical needs that may be present.

What do you do for veterans?

In Home Personal Services supports our veterans. Here, we make sure our senior veterans receive the best care possible. You served our country now we are ready to serve you.

What kind of home care services do you provide?

Our in-home care extends to Personal Care, Respite Care, Companion Care, Post Discharge Care, Emergency Home Care, Live-In Care, Hygiene Care, Incontinence Care, Alzheimer’s Care, Parkinson’s Care, Arthritis Care, Overnight Care, and more! Looking for pricing on in-home care? We can help, please contact us for a consultation. We can help you select from a number of our specialized senior services.

Types of in-home care we do?

What is home care?

Home Care covers a wide range of services to meet the personal needs of an individual, known in the industry as ADL’s or Activities of Daily Living. ADL’s include bathing, dressing, grooming, toileting, meal preparation, light housekeeping and anything else we do on a daily basis to care for ourselves and stay healthy.

What is home health care?

Home Health Care provides medical services, such as skilled nursing, physical therapy, occupational therapy, speech therapy, and medical social work, in the home. Home Health Care services may be covered by private healthcare insurances, Medicare, or private pay. Home Health Care services must be ordered by a patients’ physician. In Home Personal Services is not a Home Health Care Agency, but if your loved one is in need of medical services in the home, we would be happy to provide you with resources.

Are your caregivers insured & bonded?

Yes. To help ensure the safety and well being of our clients, we perform a criminal history background clearance. We then ensure each caregiver is covered with general liability and workers comp (where applicable).

Will my family member always receive care from the same caregiver?

Our goal is to establish a long-term caregiving relationship with your loved one. In most cases, you or your loved one will have the same caregiver. There are exceptions depending on scheduling conflicts or if you or your loved one has 24/7 caregiver support, which in that case there will be multiple caregivers covering a shift.

How are our caregivers selected?

Each of our Caregivers complete an extensive interview process consisting of successfully meeting our standards for skill sets, communications, and professionalism. In Home Personal Services also conducts personal and professional reference checks.

Are caregivers screened?

In Home Personal Services Caregivers successfully pass criminal background checks, drug screenings, and TB tests (where applicable). In Home Personal Services is licensed, bonded and insured.

How are our caregivers trained?

In Home Personal Services Caregivers’ training exceeds that of the industry standard, ensuring that all caregivers are qualified to tend to the needs of those they serve. Training includes:

Education on state rules and regulations
Lecture and teach back methodology of providing each individual care task
Healthcare communication
All caregivers receive annual competency evaluations.

How is a caregiver matched with each case?

All cases begin with a complimentary, no-obligation assessment. This assessment, conducted by a member of our leadership team, allows the client, their family, and IHPS to get to know each other and the needs of each individual.

Following the assessment, we will discuss the best possible caregiver fit. If for any reason the family feels the caregiver selected is not the right fit, we have a large pool of professionals and will do our best to match you with a preferred caregiver.

How is the care provided by the caregiver measured for quality control?

Each case has a designated member of our leadership team to handle the case and ensure the quality of care. If the family has questions, comments, or concerns, they can direct them to this team member who knows their specific care needs. In Home Personal Services provides quality control visits at least monthly to ensure that care is exceeding expectations. Our caregivers are on call 24/7.

What is the protocol in the event a caregiver takes time off?

Time off for live-in caregivers is especially beneficial in reducing caregiver stress and burnout. When our caregivers are in need of time off, they inform our office of their plans. We then schedule a relieving caregiver with a similar personality and skill set as the primary caregiver. The primary caregiver communicates with the reliever to ensure a continuum of care.

What is the cost of in-home care?

In Home Personal Services cost of care varies based on the number of hours and level of care needed. In Home Personal Care has created a unique system that provides many cost benefits:

No hourly minimums
No daily minimums
Pay for only what you actually need/want
No long-term contracts
No penalties for service cancellation

In Home Personal Services is upfront with our pricing structure, so call us at 847.942.3919 today for further details.

Do We Accept Payment From Medicare, Other Private Health Insurance Policies, Or Financial Benefits?

Medicare and private health insurance plans often do not cover the cost of non-medical home care. Our services and care are largely private pay, however, we do work with Long Term Care (LTC) Insurance and veterans benefit through the Aide and Attendance Benefit.

Schedule a Free Care Assessment!

Please inquire with your local office to learn more.

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